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FAQ

You did not find the answer to your question? Contact us at hello@plispliz.pl and we will be happy to assist you.

How long does it take to process the order?

Orders are sent within 3 working days of payment reception by DHL or DPD courier. The delivery time should not exceed 2 working days in Poland, and 7 working days within the European Union.

How much does the shipping cost?

Courier shipment in Poland for prepaid orders costs PLN 15. The cost of delivery within the European Union is calculated individually after adding products to the basket and selecting the country of delivery. If you’d like to get your order shipped outside the EU please contact us at hello@plispliz.pl

What are the payment options?

You can pay via PayU electronic payment system (bank transfer, debit card) or via PayPal.

Can I collect my order personally?

It is possible to pick up the order in our showroom at Kielecka 40/23 street in Warsaw after making an appointment. Contact us before placing the order to confirm the possibility of personal collection.

What is the return policy?

Goods can be returned within 14 days of receipt of the package.

How to return the order?

Contact us at hello@plispliz.pl with information that you would like to return your order’ fill in the return form that was attached to the package and send it to the address below.

Adrian Zwierzyński
Szpitalna 8A lok 5 00-031, Warsaw

In order for the return to be accepted, the articles must be in the same condition in which they have arrived. We reserve the right to refuse returns sent or reported by the customer after the indicated time, or articles that are not in the same condition as they were sent by plispliz.

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