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Regulations of the plispliz Online Shop

Hello,

We are happy to welcome you to our shop! We hope that the form and design of our products have captured your interest.

And now some formalities. Let’s start with our full registration data as the shop administrator and the seller: Bożena Krajda, running business as Plispliz Bożena Krajda, ul.Brukowa 16/18, 91-341 Łódź, NIP [Tax ID No.]: 9471022336

Below you will find our regulations with information for example on how to place an order resulting in contract conclusion, details of performance of the concluded contract, forms of delivery and payment available in the shop, procedure for withdrawal from the contract or complaint procedure.

Should you have any comments, questions or doubts, please write us at hello@plispliz.com

Best regards, and have a nice shopping experience!
plispliz online store team

  • 1. Definitions

For the purposes of these regulations, the following terms shall have the following meaning:

  • Buyer – a natural person, legal entity or organisational unit without legal personality,
  • Consumer – a natural person who enters with the Seller into a contract of sale not directly related to that person’s business or professional activity; a Consumer is also a Buyer,
  • Entrepreneur-Consumer – a natural person who enters with the Seller into a contract of sale directly related to that person’s business activity, if it follows from the content of that contract that it is not of a professional character for that person, in particular resulting from the subject of that person’s business activity made available under the provisions on Central Register and Information on Economic Activity (CEIDG); an Entrepreneur-Consumer is also a Buyer,
  • Regulations – these regulations, available at https://plispliz.com/terms-and-conditions/
  • Shop – the online shop operating at the address https: https://plispliz.com
  • Seller – Plispliz Bożena Krajda, ul.Brukowa 16/18, 91-341 Łódź, NIP [Tax ID No.]: 9471022336

 

  • 2.Preliminary Provisions
  1. Through the Shop, the Seller carries out retail sales and at the same time provides electronic services to the Buyers. Through the Shop, the Buyers may buy products displayed on the Shop pages.
  2. The Regulations define the terms and conditions of using the Shop, as well as the rights and obligations of the Seller and the Buyers.
  3. There are no specific technical requirements that must be met by the Buyer’s computer or other device in order to use the Shop, including in particular to make a purchase in the Shop. It is sufficient to have, as follows:
    • access to the Internet,
    • standard operating system,
    • standard web browser,
    • active e-mail address.
  4. The Buyer shall not make a purchase in the Shop anonymously or under a pseudonym.
  5. It is forbidden to provide unlawful content when using the Shop, in particular by sending such content via the forms available in the Shop.
  6. All product prices shown on the Shop pages are gross prices.
  • 3. Services Provided by Electronic Means
  1. Through the Shop, the Seller provides electronic services to the Buyer.
  2. The basic service provided to the Buyer by the Seller by electronic means is enabling the Buyer to place an order with the Shop resulting in the conclusion of a contract with the Seller. It is not needed to have an account in the Shop to place an order.
  3. If the Buyer decides to create an account in the Shop, the Seller also provides the Buyer with an electronic service consisting in creating and maintaining an account in the Shop. The account serves to store the Buyer’s details and the history of orders placed by the Buyer with the Shop. The Buyer logs in to his/her/its account using his/her/its e-mail address and password defined by him/her/it.
  4. An account in the Shop is created by ticking the relevant checkbox when placing an order or by filling in a separate account registration form available in the Shop. The Buyer may delete his/her/its account at any time by sending a relevant request to the Seller. Deleting an account shall not result in the erasure of the information about orders placed using the account, which information will be stored by the Seller until the expiry of the limitation period for claims under the contract concluded via the Shop / throughout the duration of the Shop’s operations, unless the Buyer objects to the storage of this information and the Seller does not have an overriding interest in its storage.
  5. If the Buyer decides to subscribe to the newsletter, the Seller also provides the Buyer with an electronic service consisting in sending e-mails to the Buyer with information about the Seller’s new and existing products and promotions. To subscribe to the newsletter, the newsletter subscription form should be filled in and sent or the relevant checkbox should be ticked while placing an order. The Buyer may unsubscribe from the newsletter at any time by clicking on the unsubscribe button visible in each newsletter or by sending an appropriate request to the Seller.
  6. Services provided to the Buyer by electronic means shall be free of charge. Sales agreements concluded through the Shop shall be subject to charges.
  7. In order to ensure the security of the Buyer and the data transfer in connection with the use of the Shop, the Seller shall take technical and organisational measures appropriate to the degree of risk to the security of services provided, in particular measures to prevent obtaining and modification of personal data by unauthorised persons.
  8. The Seller shall take measures to ensure that the Shop operates entirely properly. The Buyer shall inform the Seller about any irregularities or interruptions in the Shop operation.
  9. Any complaints related to the Shop operation can be filed by the Buyer via e -mail at hello@plispliz.com A complaint shall specify the type and date of an irregularity connected with the Shop operation. The Seller shall consider all complaints within 30 days from their receipt and shall inform Customers about the outcome writing at the e‑mail address of the complainant.
  • 4. Placing an Order
  1. The Buyer can place an order as a registered customer or as a guest.
  2. A registered customer is a Buyer with an account in the Shop. The Buyer may create an account by ticking the relevant checkbox when placing an order or by filling in the separate account registration form available in the Shop.
  3. If the Buyer has an account in the Shop, he/she/it should log in to it before placing an order. Logging in is also possible during the order placement process by clicking on the link provided in the displayed message.
  4. An order is placed by completing the order form after the Buyer has added the desired products to the cart. In the order form, the Buyer must provide details necessary for order execution. At the order placement stage the Buyer shall also choose the method of delivery of the products ordered and the method of payment for the order. To successfully place an order, the Buyer must accept the Regulations with which the Buyer should first become familiar. In case of any doubts concerning the Regulations, the Buyer may contact the Seller.
  5. The order placement process ends with clicking on the finalise button. By clicking on the finalise button, the Buyer makes a declaration of intent resulting in the conclusion of a sales contract with the Seller.
  6. If the Buyer has chosen online payment when placing an order, after clicking on the finalise button the Buyer will be redirected to a payment gateway operated by a third‑party payment service provider to pay for the order. If the Buyer has chosen payment by bank transfer, after clicking on the finalise button the Buyer will be redirected to the Shop page with order confirmation and payment instructions. The payment for the order shall be made within 48 hours after contract conclusion.
  7. The Buyer shall provide accurate personal data in the order form. The responsibility for providing false personal data shall be borne by the Buyer. The Seller reserves the right to suspend order execution if the Buyer has provided false data or if the data raises reasonable doubts of the Seller as to its accuracy. In such a case the Buyer shall be informed by phone or e-mail about the Seller’s doubts. The Buyer shall then have the right to clarify all circumstances related to the verification of the accuracy of the data provided. If there are no data that would allow the Seller to contact the Buyer, the Seller shall provide all explanations after the Buyer has made contact.
  8. The Buyer declares that all the data provided by the Buyer in the order form is true, and the Seller shall not be obliged to verify the accuracy and correctness of this data, although the Seller shall be entitled to do so pursuant to section 7 above.
  • 5. Delivery and Payment
  1. The available methods of delivery are described on the Shop website and presented to the Buyer at the order placement stage. The cost of delivery of the order shall be borne by the Buyer, unless the Seller indicates otherwise on the Shop website. The Seller shall have the right to decide to split the order into several separate shipments provided that no additional costs are incurred by the Buyer.
  2. The available methods of payment for the order are described on the Shop website and presented to the Buyer at the order placement stage.
  3. Electronic payments, including payments by payment cards, are handled by Przelewy24, Paypal, Klarna.
  4. If the Buyer has requested an invoice, it shall be delivered to the Buyer electronically, at the e-mail address provided in the order form.
  • 6. Order Execution
  1. Order execution consists in assembling the ordered products, packing them for delivery to the Buyer and sending the shipment to the Buyer in accordance with the form of order delivery selected by the Buyer.
  2. The order shall be considered completed when the shipment is sent to the Buyer (entrusted to a carrier providing transport services).
  3. The delivery time is always indicated next to each product. Ordered products shall be delivered to Consumers within 30 days, unless the product description clearly indicates a longer time. Should this be the case, by placing an order the Buyer agrees to a longer delivery time resulting from the product description.
  4. If the Buyer has ordered products with different delivery times, the Seller shall be obliged to execute the entire order within the longest delivery time of all products included in the order, however the Seller may propose to split the order into several independent shipments to speed up the delivery time for some products.
  • 7. Withdrawal from the Contract by a Consumer or an Entrepreneur-Consumer
  1. A Consumer or an Entrepreneur-Consumer who has concluded a distance contract with the Seller shall have the right to withdraw from the contract without giving any reason within 14 days after taking possession of the purchased
  2. In order to withdraw from the contract, the Consumer or the Entrepreneur-Consumer shall inform the Seller of their decision to withdraw from the contract by an unequivocal statement – for example a letter sent by post, fax or e-mail.
  3. The Consumer or the Entrepreneur-Consumer may use the model withdrawal form available at https:// , but this is not obligatory.
  4. For the deadline for withdrawal to be met, it is sufficient for the Consumer or the Entrepreneur-Consumer to send a message concerning the exercise of the Consumer’s or the Entrepreneur-Consumer’s right of withdrawal before the expiry of the withdrawal period.
  5. The Consumer or the Entrepreneur-Consumer shall return the product to the Seller or hand it over to a person authorised by the Seller to collect it immediately, but no later than within 14 days from the date of withdrawal, unless the Seller offered to collect the item on its own. To meet this deadline, it is sufficient to send the product back before its expiry.
  6. The direct costs of returning the item shall be borne by the Consumer or the Entrepreneur-Consumer.
  7. In the event of withdrawal from the contract, the Seller shall refund the Consumer or the Entrepreneur-Consumer all payments received from the Consumer or the Entrepreneur-Consumer, including the lowest cost of delivery of the products from among those available in the Shop (if the cost was paid by the Consumer or the Entrepreneur-Consumer), immediately and in any case no later than within 14 days from the date on which the Seller was informed of the exercise of the right of withdrawal. The refund shall be made using the same means of payment as those used by the Consumer or the Entrepreneur-Consumer for the original transaction, unless the Consumer or the Entrepreneur-Consumer has expressly agreed to a different solution. In any event, the Consumer or the Entrepreneur-Consumer shall not incur any charges in connection with the method of refund.
  8. Unless the Seller has offered to collect the item from the Consumer or the Entrepreneur-Consumer on its own, the Seller may withhold the refund of payments received from the Consumer or the Entrepreneur-Consumer until the Seller has received the item back or the Consumer or the Entrepreneur-Consumer has submitted a proof of having sent the item back, whichever occurs first.
  9. The Consumer or the Entrepreneur-Consumer shall be liable for any diminution in the value of the product resulting from its use beyond what was necessary to establish the nature, characteristics and functioning of the product.
  • 8. Liability for Defects
  1. The Seller shall deliver to the Buyer a product free of defects, subject to section 3 below.
  2. The Seller shall be liable to the Buyer if the product sold has a physical or legal defect (warranty for defects), subject to section 3 below.
  3. The warranty for defects shall be excluded for Buyers other than Consumers or Entrepreneur-Consumers.
  4. If the product sold is defective, the Buyer may:
    • request the replacement of the product with a defect-free one,
    • request the removal of the defect,
    • make a declaration of price reduction,
    • make a declaration of withdrawal from the contract.
  5. If the Buyer finds a defect in the product, the Buyer shall inform the Seller about it, while specifying his/her claim related to the defect found or making a relevant declaration.
  6. The Buyer may use the model complaint form available at https://……….do , but this is not obligatory.
  7. The Buyer may contact the Seller by post or by e-mail.
  8. The Seller shall respond to a complaint filed by the Buyer within 14 days from the date of receipt of the complaint, by the same means of communication as those used to file the complaint.
  9. Details concerning the Seller’s warranty for defects are regulated by the provisions of the Civil Code (Articles 556 – 576).
  • 9. Personal Data and Cookies
  1. The controller of the Buyer’s personal data shall be the Seller.
  2. The Shop uses cookie technology.
  3. Details on personal data and cookies are described in the privacy policy available at:
  • 10. Intellectual Property Rights
  1. The Seller hereby informs the Buyer that the content available on the Shop website and some elements of physical products (e.g. graphic designs) may constitute works within the meaning of the Act of 4 February 1994 on Copyright and Related Rights to which the Seller holds copyrights.
  2. The Seller hereby informs the Buyer that further distribution of copyrighted content by the Buyer without the Seller’s permission, with the exception of using the content as part of permitted personal use, constitutes an infringement of the Seller’s copyrights and may result in civil or criminal liability.
  • 11. Out-of-Court Complaint and Redress Procedures
  1. The Seller agrees to submit any disputes arising in connection with the sale of goods to mediation proceedings. The details shall be determined by the conflicting parties.
  2. Consumers may use out-of-court complaint and redress procedures. Amongst others, a Consumer is entitled to:
    • apply to a permanent amicable consumer court with a request to resolve a dispute arising from a concluded contract of sale,
    • apply to the competent Provincial Inspector of the Trade Inspection Authority with a request to initiate mediation proceedings for an amicable settlement of a dispute between the Buyer and the Seller,
    • use the help of a district (municipal) consumer ombudsman or a social organisation whose statutory tasks include consumer protection.
  3. More details on out-of-court complaint and redress procedures can be found on the website http://polubowne.uokik.gov.pl.
  4. Consumers may also use the ODR platform available at http://ec.europa.eu/consumers/odr. The platform serves to settle disputes between consumers and traders seeking to resolve disputes concerning contractual obligations arising from online sales or service contracts out of court.
  • 12. Final Provisions
  1. The Seller reserves the right to introduce and cancel offers and promotions and to change prices of products in the Shop without prejudice to the rights acquired by the Buyer, including in particular the terms of contracts concluded before the change.
  2. The Seller reserves the right to amend the Regulations without prejudice to the rights acquired by the Buyer under contracts concluded before the amendment to the Regulations. Buyers with registered user accounts will be informed of any amendments to the Regulations by way of a message sent to the e-mail address assigned to their user account. If the Buyer does not accept the new Regulations, the Buyer may delete his/her/its user account free of charge.
  3. Any disputes related to contracts concluded through the Shop shall be settled by the Polish common court having jurisdiction over the Seller’s permanent place of business. This provision shall not apply to Consumers and Entrepreneur-Consumers, for whom the jurisdiction of the court shall be considered on general principles.
  4. These Regulations are effective as of 01 April 2022.
  5. All archived versions of the Regulations are available for download in .pdf format – the links are provided below.

 

 

 

 

 

 

 

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